Return / Exchange Policy
No Questions Asked
Wrong size? Changed your mind? Simply not feeling them? We've got you. No questions asked. We won't ask why, what your cousin thought, or whether the shoes "felt different in the picture." Your reason is your business.
Request for Return/Exchange:
- Size exchange: the same shoe in a different size, if we have it in stock.
- Exchange for any other article: pick any other Stryde product. If the new item costs more, you pay the difference. If it costs less, the difference is added as store credit to your Stryde account.
- Return for store credit: Don't like them? Send them back and receive store credit equal to what you paid for the shoes, to spend on anything at Stryde whenever you’d like to.
How to Return/Exchange
- Fill in our Return Form at the website.
- Attach photos, from the front, back, sides, top, and the sole and the box.
- We'll send you a Return Authorization Number within 24 hours.
- Send the parcel back to us using the original packaging and a courier with tracking.
What Happens Next?
We check your shoes within 24 hours. Once your parcel passes, we'll send your exchange item or add your store credit within 24 hours of approval. Shipping charges are to be paid in case of an exchange.
We may reject a request for Return/Exchange, if we find signs of wear, such as dirt, creases, marks, odor, or a worn sole, a missing box, tag, or accessory, a different shoe from the one we sent, a parcel that doesn't match your photos. Rejected parcels go back to you at your expense, or we keep them for 7 days and then dispose of them.
Terms & Conditions
- You ask within 3 days (72 hours) of delivery. We count from the courier's delivery confirmation.
- The shoes are unworn. Trying them on at home is fine. Wearing them outside is not.
- Everything is as it arrived. That means the original box, packaging, and tags.
- Cash refunds are not provided; you will, however, get Store Credit against your refund for buying any item from Stryde anytime.